Hope Mill Theatre is committed to protecting the privacy of those who use our services, to being transparent about what data we hold about you and giving you control on how we use it.
The purpose of this policy is to give you a clear understanding of how we collect your personal information from you directly and from third parties, how we use it, and how we keep it secure. We are the data controller for your personal information, and we will ensure that it is used and stored in accordance with the Data Protection Act (1998) and Electronic Communications Regulations (2003) and, as of 25th May 2018, the EU General Data protection Regulation (EU 2016/679).
It’s your information, we respect that and will do everything we can to maintain your trust and confidence in us.
Your rights to your personal information
At any time you have the right to ask Hope Mill Theatre to amend or to stop how it uses your personal information including for marketing purposes.
How do we protect your data?
We’re committed to protecting your personal information. We adopt robust and appropriate policies to protect it from unauthorized access and improper use.
How we collect personal information?
We collect your information when you interact with us. This includes signing up for news updates, setting up an account, booking tickets, buying a membership, making a donation, ordering an item from our online shop, booking a table for our Bar & Kitchen, taking part in a workshop. These interactions may occur online, in person or over the phone.
We only collect the information that’s necessary to carry out our business, provide the particular service you’ve requested and to keep you informed. There are occasions where you can choose to not provide us with the information we require, but this will then impact the service we are able to provide.
Information we obtain from third parties
We may also obtain your data from third parties, such as organisations with which we enter into a co-production, service providers, social media and publically avaialble information
Why do we collect this information, and what do we do with it?
The main reasons we collect information are to provide a service you’ve requested, to keep you up to date with news and events, to personalise your communications, or to contact you if we need to obtain or provide additional information (e.g. cast changes, travel disruption). The information we collect about our audiences also helps us understand how we can best meet their needs.
Who do we share your information with?
Hope Mill Theatre will never share, sell, rent or trade your personal information to any third parties for marketing purposes without your prior consent. We will ask for your consent to share personal information with organisations we have co-produced work with that you may have seen in our theatre or in collaboration with, but you will be asked for your written consent before this is possible.
How long do we keep your data?
We will keep your information only for as long as is reasonably necessary for the purposes set out in this privacy notice and to fulfil our legal obligations. We will not keep more information than we need.
This notice was updated on 24th May 2018. It may be updated to take into account changes at Hope Mill Theatre or for example to reflect changes to regulation or legislation.
Updates to this policy will be posted on this page – please check back from time to time. We may also inform you of any changes where we hold an appropriate email address for you.